Products reach the end of their product life cycle for several reasons. These reasons include market demands, technology innovation and development driving changes, or the products simply mature over time and are replaced by other Products with functionally richer technology. We set out below our Product Lifecycle Policy to help customers manage EOL transitions and to migrate to alternative Sprinx products, technology and services.
Scope
Sprinx’s Product Lifecycle Policy applies to software and services, including maintenance agreements and combinations of any foregoing. The purpose of this policy is to document the requirements for the End of Life (EOL) for Sprinx software and services (“Product”). This Policy applies to EOL notifications made on or after 1st January 2010.
Policy communication
External notification of the end of the sale is typically six (6) months before the End of Sale (“EOS”) date, which is the date after which you can no longer purchase the relevant Sprinx Software Product. Such notice will appear on sprinx.ai at https://www.sprinx.ai/news. Please visit this site regularly, as it contains useful information regarding Sprinx’s end-of-life program.
Definitions
For purposes of this Policy, the following definitions apply:
| EOL | The End of Life (EOL) indicates that a specific Software Product is at the end of its useful life and will no longer be available for purchase. To address a problem encountered with a product version in EOL, Sprinx may require the customer first to install the most recent minor or fix/patch release. Sprinx does not offer new minor or patch versions for new/updated versions of the operating systems. Beyond the EOL date, Sprinx will no longer renew the Software Migration Agreement (SMA). However, Sprinx will continue supporting customers with a valid SMA until its expiration date. |
| EOM | The End of Maintenance (EOM) marks the start of a Software Product retirement period. From this date, maintenance builds no longer maintain the Software Product. Sprinx will continue to offer help desk support until the End of Support (EOS) date. To address problems encountered with a product version in EOM, the Customer must upgrade to the most recent version or upgrade to the software product that replaces it. |
| EOS | The End of Support (EOS) marks the date after the technical support for that specific Software Product will no longer be available. Customers may continue to use the product version once the End of Support is announced. However, Customer problems reported will not be fixed or worked on by Technical Support. Customers are encouraged to upgrade to the latest Major Release or to upgrade to the software product that replaces it. |
| End of Sale date (EOS) | The Software Product is no longer offered for sale after this date. This is the last date to order the Software Product through Sprinx distributors and resellers. The EOS date is documented in the EOL notification. |
| EOL Notification Date | The date on which the end of the sale and the end-of-life milestones for a Software Product is communicated to the public. |
| Last Date of Support (LDOS) | The last date to receive support as entitled by active service contracts for covered Sprinx Software Product. After this date, support is no longer available. |